Last updated: October 25, 2026
These Terms of Service govern your use of woodenluxe.com (the "Site") and the purchases you make on it. By browsing the Site or placing an order, you agree to these terms. Please read them carefully. If you don't agree, please don't use the Site.
1. Who we are
The Site is operated by WOODENLUXE ULUDAG LLC ("Woodenluxe," "we," or "us"), a limited liability company organized in the State of New Mexico, United States, with its address at 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110. Email: info@woodenluxe.com. Phone: +1 (505) 308-6285.
2. Who can buy
To buy on the Site, you must be at least 18 years old and able to enter into a binding contract. Please give us accurate and complete information, especially your delivery address.
3. Products
We describe our products as accurately as we can: dimensions, materials, finishes, photos, and care instructions. Please keep in mind that:
- wood is a natural material: grain, knots, and tones vary, so every piece is unique and may look slightly different from the photos;
- colors may look slightly different depending on your screen;
- each product page shows whether the item arrives assembled or needs assembly.
If a product doesn't match its description, you have the rights described in our Return & Refund Policy.
All products are subject to availability. If an item sells out after you pay, we'll let you know right away and refund you in full, or you can choose another item if you prefer.
4. Prices
- Prices are shown in U.S. dollars. If sales tax applies to your order, it's calculated at checkout based on your delivery address and shown before you pay. The total at checkout is the total you pay.
- Shipping to the 48 contiguous states and Washington, D.C. is free and already included in the price.
- You pay the price in effect when you place your order. Later price changes don't affect confirmed orders.
- If a product is listed at a price that is clearly an error, we'll contact you before shipping so you can choose to continue at the correct price or cancel for a full refund.
5. Orders and payment
When you place an order, you'll receive a confirmation email with your order details. Payments are processed by secure third-party payment providers; we don't store your full card details. Available payment methods are shown at checkout.
We may cancel an order if we see signs of fraud or unauthorized use of a payment method. If we do, we'll let you know and refund the full amount you paid.
Discount codes are subject to the terms of each promotion and can't be exchanged for cash.
6. Shipping
We ship for free to the 48 contiguous states and Washington, D.C., with delivery within 10 business days. Details are in our Shipping Policy.
7. Cancellations, returns, and warranty
- You can cancel for free any time before your order ships.
- We accept returns within 30 days of delivery, with no restocking fees.
- Our furniture comes with a one-year limited warranty against manufacturing defects.
Full terms are in our Return & Refund Policy and on our Warranty page.
8. Your account
If you create an account, you're responsible for keeping your login secure and for activity under your account. Let us know right away if you suspect unauthorized use.
9. Communications
You agree that we may send you emails about your order (confirmation, shipping, delivery, and returns). We'll only send you marketing emails if you sign up, and you can unsubscribe at any time using the link in each email or by contacting us.
10. Reviews and content
If you post reviews, photos, or comments on the Site, you confirm they're your own and truthful, and you allow us to display them on the Site and our channels. Please don't post content that is offensive, unlawful, or infringes anyone's rights; we may remove content that does. We don't remove reviews because they're negative.
11. Intellectual property
The Woodenluxe name, logo, text, photos, designs, and all other content on the Site belong to Woodenluxe or its licensors. You may not copy or use them for commercial purposes without our written permission.
12. Disclaimers and limitation of liability
Our products are covered by the warranties described in our Return & Refund Policy and on our Warranty page. Except for those warranties, and to the extent permitted by law, the Site and its content are provided "as is." We aren't responsible for damage caused by using a product contrary to its instructions, or for interruptions to the Site caused by events beyond our reasonable control.
To the extent permitted by law, we aren't liable for indirect, incidental, or consequential damages, and our total liability for any claim related to an order is limited to the amount you paid for that order. Some states don't allow these limitations, so they may not apply to you. Nothing in these terms limits any rights you have under the consumer protection laws of your state.
13. Privacy
We handle your personal information as described in our Privacy Policy, published on the Site.
14. Changes to these terms
We may update these terms. The current version will always be posted on the Site with its "last updated" date. Changes apply to orders placed after they're posted.
15. Governing law and disputes
These terms are governed by the laws of the State of New Mexico and applicable U.S. federal law. If you have a concern, please contact us first so we can try to resolve it. If we can't, either of us may bring a claim in small claims court if it qualifies. Otherwise, claims will be brought in the state or federal courts located in Bernalillo County, New Mexico, unless the law of your state gives you the right to bring a claim where you live.
16. Contact
WOODENLUXE ULUDAG LLC (Woodenluxe)
1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: info@woodenluxe.com
Phone: +1 (505) 308-6285