Last updated: October 25, 2026
This Privacy Policy explains what personal information we collect when you visit or shop on woodenluxe.com (the "Site"), how we use it, who we share it with, and the choices and rights you have.
1. Who we are
WOODENLUXE ULUDAG LLC ("Woodenluxe," "we," or "us"), 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States, is responsible for your personal information. For any privacy question or request, email info@woodenluxe.com (subject: "Privacy").
2. Information we collect
- Identifiers and contact details: name, email address, and phone number.
- Shipping and billing: shipping address and billing address.
- Commercial information: products you view, add to your cart, buy, return, or cancel, and your order history.
- Payment: payments are processed directly by our payment providers. We only receive limited information, such as the payment method, the last digits of your card, and payment confirmation.
- Account: login details and preferences, if you create an account.
- Communications: messages you send us and photos you share, for example for a return or warranty claim.
- Device and browsing information: IP address, device and browser type, approximate location derived from your IP address, pages visited, and similar data, collected through cookies and similar technologies.
We collect this information directly from you, automatically when you use the Site, and from our service providers (for example, delivery updates from carriers). We don't collect sensitive personal information.
3. How we use your information
- to process and confirm your orders and payments;
- to prepare, ship, and deliver your orders and provide tracking;
- to handle your questions, cancellations, returns, refunds, and warranty claims;
- to manage your account, if you have one;
- to prevent fraud and keep the Site secure;
- to send you marketing emails, if you've signed up;
- to show you personalized ads on other websites and social media, and to measure our ads;
- to understand how the Site is used and improve it;
- to comply with legal obligations and respond to lawful requests from authorities.
4. How we share your information
We don't sell your personal information for money. We share it only as follows:
- Service providers working on our behalf: our store platform (Shopify), payment processors, and email, customer service, and analytics providers. They may only use your information to provide services to us.
- Product suppliers and carriers: who prepare and deliver your order. We share your name, shipping address, phone number, and order details with them so they can fulfill your purchase.
- Advertising partners (Meta, Google, and Pinterest): we share information about your activity on the Site, such as pages and products you view, items you add to your cart, and your purchases, with Meta Platforms (Facebook and Instagram), Google, and Pinterest. We do this through the Meta pixel, the Meta Conversions API, Google tags, the Pinterest tag, and the Pinterest Conversions API. From our servers, we may also send them your contact details in hashed (encoded) form, such as your email address, phone number, name, and address. We use this to measure our ads and show you relevant ads. Under some state privacy laws, this may be considered a "sale" or "sharing" of personal information, or "targeted advertising." You can opt out at any time (see section 6). These partners handle data under their own privacy policies.
- Legal and safety: when required by law, or to protect our rights, our customers, or others.
- Business transfers: if we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Woodenluxe and some of our service providers operate in the United States and other countries, so your information may be stored and processed outside your state or country. We ask our providers to protect it with appropriate security measures.
5. Cookies and similar technologies
We use cookies and similar technologies to make the Site work (for example, to remember your cart), to measure how it's used, and to show you personalized ads. These include the Meta pixel, Google tags, and the Pinterest tag, which may collect information about your activity on the Site over time and across other websites. You can block or delete cookies in your browser settings; if you block necessary cookies, some parts of the Site may not work.
Do Not Track: browsers' "Do Not Track" signals don't have a common standard, so the Site doesn't respond to them. We do honor Global Privacy Control, as described below.
6. Your privacy choices
- Opt out of targeted advertising and the sale or sharing of your information: use the Your Privacy Choices page linked in the Site footer. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out for that browser.
- Marketing emails: unsubscribe using the link in any marketing email, or email us.
- Meta, Google, and Pinterest settings: you can also manage ad personalization in your Meta account (Off-Meta activity), your Google account (My Ad Center), and your Pinterest account (Privacy and data settings).
Opting out doesn't affect your purchases.
7. Your privacy rights
Depending on the state where you live (for example, California, Colorado, Connecticut, Virginia, Texas, Oregon, and others), you may have the right to:
- know what personal information we have about you and how we use it, and get a copy of it;
- correct inaccurate personal information;
- delete your personal information;
- opt out of targeted advertising and the sale or sharing of your personal information;
- not be treated differently for using these rights.
To make a request, email info@woodenluxe.com (subject: "Privacy request") with your name, the email address you used with us, and the right you'd like to use. We'll verify your request by confirming information we already have about you, such as your order details. You can also use an authorized agent; we may ask for proof that you authorized them.
We'll respond within 45 days. If we need more time, we'll tell you why, as the law allows. If we decline your request, you can appeal by replying to our decision with the subject "Privacy appeal." We'll respond to your appeal within the time required by your state's law, and if you're not satisfied, you can contact your state attorney general.
We extend these rights to all U.S. customers, whether or not your state's law requires it. Requests are free.
California "Shine the Light": we don't share personal information with third parties for their own direct marketing purposes.
8. How long we keep your information
We keep your information only as long as needed for the purposes in this policy and to meet our legal obligations, for example those related to warranties, taxes, and accounting. After that, we delete it securely.
9. Security
We use administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorized access. No system is completely secure, but we work to protect your information.
10. Children
The Site isn't directed to children under 13, and we don't knowingly collect their personal information. We don't knowingly sell or share the personal information of consumers under 16. If you're a parent or guardian and believe a child has given us personal information, contact us and we'll delete it.
11. Shopify
Our store runs on Shopify, which processes personal information to operate and improve its services. For some advanced features, Shopify acts as an independent controller of that information. You can read Shopify's Consumer Privacy Policy and exercise your rights with Shopify through its privacy portal.
12. Changes to this policy
We may update this policy when the law or our practices change. We'll post the current version on the Site with its "last updated" date and, if the change is significant and we have your email, we'll let you know.
Contact
WOODENLUXE ULUDAG LLC (Woodenluxe), Privacy
1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: info@woodenluxe.com
Phone: +1 (505) 308-6285