Last updated: October 26, 2026
This policy explains how, when, and at what cost we ship orders placed on woodenluxe.com.
At a glance
- Free shipping to the 48 contiguous states and Washington, D.C.
- Delivered within 10 business days.
- Ships directly from our suppliers' warehouses in the United States.
- Tracking number by email as soon as your order ships.
- No surprises: shipping is included in the price, and any applicable sales tax is shown at checkout before you pay.
1. Where we ship
We ship to residential and business addresses in the 48 contiguous United States and Washington, D.C.
We don't currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, or P.O. boxes. Furniture deliveries need a street address.
Orders ship directly from our suppliers' warehouses in the United States, not from our registered office in Albuquerque, New Mexico.
2. Shipping cost
Shipping is free on every order and is already included in the price. You'll see the final shipping cost ($0) at checkout before you pay.
3. Delivery time
Your order arrives within 10 business days (Monday through Friday, excluding federal holidays) of your order confirmation. This includes order processing and transit. Orders placed on a weekend or holiday start processing the next business day.
If we can't meet that timeframe, we'll email you as soon as we know, with a new estimated delivery date. You can choose to wait or cancel your order for a full refund. If you cancel, we'll refund you promptly to your original payment method.
4. Tracking
When your order ships, we'll email you the carrier name and your tracking number. If you ordered several items, they may arrive in separate shipments, each with its own tracking number.
5. Delivery
- We deliver to the door of the address you provided (main entrance, ground level), or to the curb for larger freight deliveries. Delivery doesn't include carrying items up stairs or into a room, assembly, installation, or packaging removal, unless the product page says otherwise. Each product page shows whether the item arrives assembled or needs assembly.
- Some freight carriers schedule delivery appointments with you by phone or email and may require an adult (18+) to receive and sign for the order.
- Furniture is often large and heavy. Before you buy, please check that it will fit through your doors, hallways, stairways, and elevators.
- Please make sure your address is complete and correct. If you need to change it, email us before your order ships. If a shipment comes back because the address was incomplete or incorrect, or because it wasn't picked up, we'll contact you to arrange a new delivery, which may have a cost. If you prefer, you can cancel and we'll refund the price of the product.
6. When your order arrives
Before you sign for your delivery, check the packaging for dents, punctures, or water damage. If you see any damage, note it on the carrier's delivery receipt and take photos. Then email us at info@woodenluxe.com within 7 days, with your order number and the photos. We'll make it right at no cost to you, as explained in our Return & Refund Policy. This notice helps us act faster and doesn't limit your warranty rights.
7. Total price: shipping included, sales tax shown at checkout
Shipping is already included in our prices. If sales tax applies to your order, it's calculated at checkout based on your delivery address and shown as a separate line before you pay. The total you see at checkout is the total you pay: you won't pay anything extra on delivery. If anyone asks you for payment at delivery, please don't pay and contact us.
8. Lost packages
If your tracking shows no movement for 5 business days, or if it shows delivered but you didn't receive your order, email us. We'll open an investigation with the carrier. If the package is lost, we'll send you a replacement at no cost or refund you in full, whichever you prefer.
Contact
WOODENLUXE ULUDAG LLC (Woodenluxe)
1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: info@woodenluxe.com
Phone: +1 (505) 308-6285