Return & Refund Policy

Last updated: October 19, 2026

At Woodenluxe, we want every piece to feel right in your home. If it doesn't, here's how to return it, when you'll get your money back, and what our warranty covers. This policy applies to orders placed on woodenluxe.com and delivered in the United States.

At a glance

  • 30 days from delivery to return your order.
  • If your item arrives damaged, defective, or isn't what you ordered, we make it right at no cost to you.
  • No restocking fees.
  • Refunds go back to your original payment method within 10 business days of receiving your return.
  • 1-year limited warranty against manufacturing defects.

1. Returns for any reason (30 days)

Changed your mind? You can return any item within 30 calendar days of delivery. To qualify, the item must be:

  • unused, clean, and complete (all parts, hardware, and instructions), with no damage that occurred after delivery;
  • disassembled, if you assembled it;
  • packed in its original packaging, or in packaging that protects it just as well in transit.

For change-of-mind returns, you pay the return shipping. You can use your own carrier, or ask us for a prepaid return label: we'll quote the cost before you decide, and if you accept, we'll deduct it from your refund. Because your original shipping was free, we never deduct anything for it, and we don't charge restocking fees.

Items that can't be returned for change of mind

  • Items made to order or customized for you (for example, with special sizes, finishes, or engraving).
  • Mattresses, pillows, and bedding that have been unpacked, for hygiene reasons.

These exceptions don't apply if the item arrives damaged, is defective, or isn't what you ordered.

2. Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, incomplete, defective, or not what you ordered, email us at info@woodenluxe.com with your order number and photos of the item and its packaging. Letting us know within 7 days of delivery helps us resolve it faster. If you notice a problem later, you're still covered by our warranty (section 8).

You choose how we make it right:

  • a new replacement for the item or the affected part; or
  • a full refund of what you paid.

We cover all shipping and pickup costs.

3. How to start a return

  1. Email us at info@woodenluxe.com with your order number, the item you'd like to return, and the reason. If it's damaged or defective, include photos.
  2. We'll reply with your return authorization, the return address, and shipping instructions (or a quote for a prepaid label). If the item arrived damaged or defective, we'll arrange the pickup for free.
  3. Pack the item securely, write your order number on the package, and ship it within 14 days of our reply. Keep your tracking number.

Please don't send items back without an authorization. The return address can vary by product, and the authorization lets us identify your return and refund you faster.

4. Refunds

Once your return arrives and we inspect it, we'll email you. If it's approved, we'll issue your refund within 10 business days of receiving it, to your original payment method. How long it takes to show up in your account depends on your bank or card issuer.

If you cancel before your order ships, we refund the full amount you paid.

If an item comes back damaged, with missing parts, or showing use it didn't have at delivery, we'll contact you with photos. In that case, we may reduce the refund in proportion to the damage, or ship the item back to you.

5. Exchanges

Want a different model, color, or size? The fastest way is to return your item under this policy and place a new order. If your item arrived damaged or defective, we'll replace it with the same item at no cost, subject to availability. If it's out of stock, we'll refund you in full.

6. Cancellations

You can cancel your order for free any time before it ships. Email us at info@woodenluxe.com with your order number and we'll refund the full amount. Once your order has shipped, the return terms above apply.

7. Shipping delays

If we can't deliver within the time we promised, we'll let you know and give you a new estimated date. If you'd rather not wait, you can cancel and we'll refund the full amount you paid. See our Shipping Policy for details.

8. Warranty

All Woodenluxe furniture comes with a one-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal residential use. During the warranty, we'll repair or replace the affected part or product at no cost to you, including shipping. If that isn't possible, we'll refund what you paid. To make a claim, email info@woodenluxe.com with your order number, a description of the problem, and photos. Your order confirmation email is your proof of purchase.

The full terms, including what the warranty doesn't cover, are on our Warranty page.

Questions?

Write to us first. We want to make it right.

WOODENLUXE ULUDAG LLC (Woodenluxe)
1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: info@woodenluxe.com
Phone: +1 (505) 308-6285